Discover how CitySwift's partners have used performance intelligence to adapt and operate their networks to boost operational efficiency, improve service reliability and enhance passenger satisfaction.
Initially starting with 5 of the major Welsh operators as part of a pilot, TfW has expanded the number of operators on the CitySwift platform to 40 enabling them to prepare for franchising through making data-informed decisions in the best interests of passengers.
Since September 2023 NXWM’s use of CitySwift’s has resulted in a reduction in late running and customer wait times, while passengers per journey have increased. This follows strong results from previous years and consequently NXWM is now rolling out CitySwift across its entire fleet of over 1,400 buses.
CitySwift’s platform provides Blackpool with reliable, accurate data that enables them to speed up network performance analysis, deliver new insights, and optimise runtimes to improve service punctuality and reliability for passengers.
CitySwift enables the council and private operators to monitor the impact of implemented measures on bus productivity, to ensure a solid return on investment.
East Yorkshire Buses implemented CitySwift in early 2023 with three clear goals: improving on-time performance across the network, delivering a great customer experience, and saving time for the Scheduling team.
In January 2022, the MTA selected CitySwift from over 600 startups to partner in a year-long project for their Covid-19 Response Challenge. As part of the public-private initiative created by The Transit Tech Lab and supported by the New York State Energy Research and Development Authority (NYSERDA), CitySwift worked alongside several teams within the MTA to help solve their most pressing operational and commercial challenges.
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