Updates and opinion on the world of public transport - from CitySwift

CitySwift's new product offering, Contract & Performance Management, helps authorities - whether looking to franchise, already franchised, or managing subsidised services - effectively automate contract oversight.

Traditional contract management has long been a manual, fragmented process of siloed data. After extensive collaboration with key stakeholders, we’re excited to introduce a new solution that transforms how authorities and operators establish an agreed commercial source of truth.

As UK transport authorities move from theory to practice of running franchising bus networks, a key question is emerging: how can they ensure franchising actually delivers better services for passengers?

How well a bus network is performing is often judged by a few metrics, like punctuality, Excess Wait Time (EWT), or operated mileage. But a truly high-performing network is built on more than any one measure. It depends on balancing multiple, often competing, operational levers.

2025 was a landmark year for CitySwift. Powered by exceptional people, smarter technology, and stronger industry partnerships, we expanded into new markets and supported critical network decisions for some of the world’s largest transport providers. As demand for data-driven public transport continues to grow, CitySwift is proud to be leading the way.

CitySwift has been officially accepted onto the UK Crown Commercial Service (CCS) Transport Technology Framework (RM6347), giving public sector organisations across the UK a compliant and efficient route to procuring CitySwift’s performance optimisation platform.