News, trends, research and best practice
The Passenger Satisfaction Playbook
The most common passenger concerns and what bus operators can do to alleviate them.
The Road to Recovery
Restoring passenger faith in public transport and planning for recovery as lockdowns ease.
Bus Network Development Strategy for the ‘New Normal’
How bus operators can react and adapt to the ‘new normal’ using the latest tools and technologies.
The Data-Driven Bus Operator
How big data, AI and machine learning are being used by modern bus operators around the world.
From our blog
Data fuels Go North West’s response to the pandemic
Go North West uses data to help deliver its response to Covid-19 – an example of how modern bus operators use emerging tech to deliver services day-in and day-out.
SwiftConnect awarded 'Technology Innovation of the Year'
Our SwiftConnect bus capacity prediction tech won the prestigious ‘Technology Innovation of the Year’ Award at the 28th Annual Technology Ireland Industry Awards.
We’re hiring! 50 new roles over the next 24 months
CitySwift co-founders Brian O’Rourke and Alan Farrelly announce an expansion of the business – with a new HQ in Galway city and 50 new hires over the next two years.
How data can get bus users safely back to school/work
We speak with bus operators about how they are using data to help passengers plan their journeys and head back to school/work with confidence.
NXWM launches AI-driven bus capacity prediction technology
National Express West Midlands has launched an AI-driven predictive bus capacity checker to help bus users choose the best time to travel, aiding social distancing.
Public transport can and will be the 'natural first choice'
We are in the eye of a brutal and unexpected storm. But that storm will pass and public transport will rise again, reaching its baseline and perhaps going beyond it.
When2Travel harnesses the power of data to reassure bus users
We worked with the Go-Ahead Group to quickly develop and launch an innovative technology tool that provides bus users with dynamic information about bus loads.
Prioritising 'active travel' must not leave buses behind
New guidance for prioritising 'active travel' on road networks should be lauded. But plans should be data-driven and enable a future, enhanced role for buses.
How a Bluetooth tracing app could get passengers back onto buses
Could Bluetooth contact tracing apps be the catalyst to enable public transport to make a swift recovery when restrictions are lifted?
How COVID-19 changed our machine learning algorithms
To help bus operators through the pandemic, we have to provide accurate, relevant insights that will aid their decision-making in a constantly-changing environment.
It's time for more bus operators to embrace SaaS and AI
How and why bus operators should embrace cloud-native SaaS technology platforms and machine learning.
What impact does Black Friday have on bus networks?
Over the last two years there's been a 12%-20% increase in UK bus passengers on Black Friday. This year, 26% more adults plan to take part. Is your network ready?
Uber's lost licence is good news for London's bus passengers
Uber losing its licence to operate in London may have black cab drivers rubbing their hands with glee, but bus passengers might also have reason to celebrate.
Bus passenger concerns (and what to do about them)
The most common bus passenger concerns are value for money, punctuality, frequency and journey times. Here's our advice on how to deal with each of them.
Feeling the pinch? Apply for local pinch point funding
The UK Government has launched a £150 million local pinch point fund, for local authorities to bid for high-impact schemes to address their congestion pinch points.
CitySwift is Siliconrepublic's 'Startup of the Week'
Renowned technology website Siliconrepublic has awarded CitySwift its coveted 'Startup of the Week' accolade.