CitySwift has announced a new partnership with Citybus, a leading bus operator servicing over 1.1 million customers daily across Hong Kong Island, Kowloon and the New Territories. This partnership will use the latest innovations in AI and data to power Hong Kong’s public transport network, improving bus reliability, delivering optimal service levels, and providing a highly enhanced customer experience.
With a fleet of over 1,700 buses and a workforce of more than 5,000 employees, this partnership marks a significant milestone for Citybus. The operator is setting up a new AI-driven Operations Control Centre to elevate the customer experience and boost operational efficiency. In addition to reducing excess wait times, balancing supply and demand, and enhancing overall operational efficiency, the partnership will also lower costs through team and vehicle efficiency improvements while embracing digital transformation and technological innovation.
Speaking on today’s announcement, Alan Farrelly, CCO and Co-founder of CitySwift said “Citybus’s goals and vision align with our mission to increase patronage by offering more frequent and reliable bus services, and to make public transport the preferred choice for all. We are thrilled to partner with Citybus, helping them achieve this objective through our transport data solutions as we work together to shape the smart cities of the future.”
Richard Hall, Managing Director of Citybus, said on the announcement: “Citybus is unwavering in our commitment to investing in the long-term future for our business and the franchised bus system in Hong Kong. Thanks to CitySwift’s AI-powered performance management platform, we are poised to deliver an even more customer centric, efficient and agile network based on our strong operating foundations. We look forward to this new partnership with CitySwift and delivering an enhanced operating model achieving even greater outputs and ultimately a stronger and higher quality customer proposition, enhancing our business and growth opportunities in the future.”
Founded in 2016, CitySwift has expanded its presence across Europe, the UK, the US and now Asia, serving transport networks in some of the largest cities around the world. Powered by AI data processing,CitySwift works with public sector transport authorities and private operators including all of London’s bus operators, Transport for Wales, National Express, Transport for Greater Manchester, and more to solve problems using performance data. CitySwift’s insights, recommendations, and simulations deliver outcomes that benefit operators, authorities, passengers, and cities. With its industry-leading technology, CitySwift envisions a future where public transport is the travel mode of choice for all people.
"Across the globe, operators are looking for ways to make bus networks more efficient, reliable, and sustainable, and data-driven technology is proving to be the key. At CitySwift, we are committed to helping cities and operators harness the power of AI to optimise routes, reduce emissions, and improve passenger experience. Our expansion into the APAC market is a direct response to the growing need for smarter public transport and we’re excited to bring our expertise to the region at a time when the world is looking for innovative ways to make mobility more sustainable," added Farrelly on today’s announcement.
